Why does my internet connection feel slow and jumpy, even when my internet speed is high?

Of the 8.2 million homes and businesses active on Australia’s National Broadband Network (NBN) in July 2021, 77% are now reported to be on a broadband plan that delivers speeds of at least 50 megabits per second (Mbps). This is plenty to accommodate a typical household’s needs for video streaming (Netflix high-definition resolution, for instance, uses about 3Mbps and ultra-high definition about 12Mbps), video conferencing (2–3Mbps), gaming (less than 1Mbps) and general web browsing.

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